Last updated: 15 July 2026 · Effective for all visitors and customers of gutmatter.in
GutMatter F&B LLP ("GutMatter", "we", "us", or "our") operates cloud kitchens, physical food outlets, and a global food brand partnership business based in Bengaluru, Karnataka, India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.
We collect information that you provide directly to us, information collected automatically when you use our website, and information received from third parties such as food delivery aggregators and payment processors.
| Category | Examples |
|---|---|
| Identity & contact data | Name, email address, phone number, delivery address |
| Order & transaction data | Items ordered, order value, order history, payment status |
| Payment data | Payment method type and transaction reference (card/UPI details are handled directly by our payment gateway partners and are not stored on our servers) |
| Technical data | IP address, browser type, device information, pages visited |
| Communications | Enquiries, feedback, and correspondence with our team |
| Business partner data | Company name, designation, and contact details for B2B and franchise enquiries |
We use the information we collect to:
Our website uses cookies and similar tracking technologies to operate reliably and to understand how visitors use our site. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
We work with trusted third parties to operate our business, and information may be shared with them strictly for the purposes described below:
We do not sell your personal information to third parties. Third-party service providers are only permitted to use your data to the extent necessary to perform services on our behalf, and are bound by confidentiality obligations.
Online payments made through our website or partner platforms are processed by RBI-authorised, PCI-DSS compliant payment gateway providers. GutMatter does not collect or store your complete card number, CVV, or net banking credentials on its own servers. Payment confirmation data (such as transaction ID and status) is retained for order fulfilment, accounting, and dispute-resolution purposes.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, GST, and FSSAI record-keeping requirements. Transaction and invoicing records are typically retained in line with applicable Indian tax and company law requirements.
Subject to applicable law, you have the right to:
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to verified requests within a reasonable timeframe.
We implement appropriate technical and organisational measures — including encrypted data transmission, restricted access controls, and secure hosting — designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
